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TCSS |
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To exactly implement the company's management philosophy,
establish COSCO LOGISTICS' service brand, fulfill the
service criteria of "Professional Agent And Personalized Service", we have developed various works for improving
the customer service quality since COSCO LOGISTICS was
founded, and the emphasis is given to TCSS.
In the year 2002, COSCO LOGISTICS performed five surveys
for customer satisfaction by means of interview, questionnaire
and phone call etc. on different scale and emphasis in
April, May, July, November, and December respectively,
with a wide range of 2678 customers from shipping agency
and freight areas. Our investigation scope covered 5 regional
headquarters and 2 Penavico affiliated companies, including
COSCO LOGISTICS Dalian, Penavico Tianjin, COSCO LOGISTICS
Qingdao, COSCO LOGISTICS Shanghai, COSCO LOGISTICS Ningbo,
Penavico Xiamen, COSCO LOGISTICS Guangzhou etc.
Since the year 2003, besides 5 regional headquarters
and 2 Penavico companies, COSCO LOGISTICS (Penavico) has
extended its TCSS system to all other 15 companies （invested
and managed directly by Penavico）.
As an organic component of customer relationship management
system for COSCO LOGISTICS (Penavico), Our long goal is
constantly to fulfill operation concepts, improve service
quality and establish brand reputation by developing TCSS.
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