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Professional Agent And Personalized Service |
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In respect to shipping agency, since August 1，2002, we have developed a new concept of "Professional Agent And Personalized Service". "professional agent" means to provide more professional service for ship-owner based on the specialized market subdivision; "personalized service" means to view all issues at our customers' concern, and maintain our customers' interests in terms of market, operation and information, so that our customers can really enjoy high quality service. By implementing "professional agency and personalized service", we have being emphasized on overall management of standard service flow so as to provide our customers with better and quicker service for the whole process.
Penavico has being improved service quality by introducing of chief planning dispatcher, providing integrated solution during stay in port and customized professional service etc.
To guarantee the fulfillment of the service concept of "professional agency and personalized service", we have launched a series of measures in detail, furthermore, we have established special working team to supervise and check the implementation of the whole system.
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